Return & Exchange Policy 1. Return & Exchange Period (Please contact us before returning or exchanging any item. ) Items may be returned or exchanged at the original store or via courier within 7 days from the date of purchase. To process a return or exchange, customers must provide: -The original receipt. -The product with all original tags attached. -For purchases made by bank card, the original card transaction slip. 2. Non-Returnable & Non-Exchangeable Items The following items are not eligible for return or exchange: -Items that have been worn, washed, altered, installed, or damaged. -Items with missing tags or removed care labels. -Sale or clearance items. -Intimate apparel and hygiene-related products, including baby clothing, underwear, leggings, slippers, towels, scarves, socks, toiletries, and similar items. 3. Consumable Products Consumable products such as skincare, cosmetics, food, essential oils, disposable hygiene products, and sealed packaged goods are not eligible for return or exchange once sold, unless the item has a manufacturing or quality defect. 4. Quality Issues Products with verified manufacturing or quality defects may be returned or exchanged in accordance with applicable national laws and industry standards. The determination of a quality defect will be based on the relevant national industry standards. 5. Refunds For purchases made by bank card or e-wallet, refunds will be processed via bank transfer. Customers will be required to provide their bank account details. Refunds will be completed within 7–10 working days, subject to bank processing times. 6. Exchange Shipping Fee For exchanges, all shipping/parcel fees must be borne by the customer. 7. Online Membership Online membership cannot be merged with any O.C.E outlet membership. It is for online records only. 8. Shipping Restrictions If an order has been paid for but the selected item(s) cannot be shipped to East Malaysia or overseas, we will contact you to arrange a replacement item. 9. Self Pickup & Third-Party Pickup Self-pickup is available only at our O.C.E. Paradigm Mall PJ branch. Please contact us in advance to arrange your pickup after payment has been completed. If you arrange pickup via Lalamove or Grab, it will be at your own risk. We are not responsible for any loss or damage after the parcel has been handed over to the driver. 10. O.C.E Paradigm Mall Johor Bahru (JB) Branch Collection If you wish to collect your order at our JB branch, please do not make payment online. Kindly contact us 019 389 8327 to place your order and arrange payment directly.